QuickBooks, developed by Intuit, is a widely-used accounting software trusted by businesses of all sizes to efficiently manage their financial data. While QuickBooks offers numerous features and functionalities to streamline accounting processes, users may encounter occasional errors during its operation. One such common issue is QuickBooks Error Code 15102. Error Code 15102 in QuickBooks pertains to challenges encountered while updating or downloading payroll or software updates. When this error occurs, it is typically accompanied by an error message that reads Failed to reset update. The primary cause behind this error lies in the misconfiguration of the download location for updates within the QuickBooks software.

As businesses heavily rely on QuickBooks for critical financial tasks, it becomes crucial to address and resolve Error Code 15102 promptly. By understanding the meaning and underlying causes of this error, users can take appropriate measures to rectify it, ensuring seamless functioning and accurate financial data management within QuickBooks. We would like you to connect to our team of professionals 24/7 at ++1-844-539-0188 if you have any doubts or queries.

You can also check: How to Fix QuickBooks Unrecoverable Error?

Meaning of QuickBooks Error Code 15102

QuickBooks Error Code 15102 occurs when the software is unable to access or download updates from the specified download location. The main causes of this error include an incorrect shared download location, insufficient user permissions to access the network location, interference from third-party firewall or security software, or a damaged company file. When faced with this error, users may find it challenging to update QuickBooks to the latest version or download the latest payroll updates required for accurate payroll processing. It is essential to address this error promptly to ensure smooth functioning and accurate data management within QuickBooks.

Symptoms of QuickBooks Error Code 15102:

When QuickBooks Error Code 15102 Occurs, you can experience following symptoms:

  1. Error 15102: Failed to reset update message appears on the screen.
  2. QuickBooks becomes unresponsive or crashes when the error occurs.
  3. Unable to download or update payroll tax tables or QuickBooks updates.

What Causes QuickBooks Error Code 15102?

QuickBooks Error Code 15102 is typically caused by issues related to the download location for payroll updates. Some common causes are:

  1. Incorrect download location.
  2. Shared Download on a network.
  3. Insufficient disk space in the download location.
  4. Incorrect settings for mapped drives.
  5. Issues with Internet Explorer settings.
  6. Firewall or security software blocking QuickBooks access.
  7. Using an outdated or non-genuine version of QuickBooks.

Also Read: Upgrade your company files after you switch to a new version of QuickBooks Desktop

What are the things to be determined before fixing QuickBooks Payroll Error 15102?

Here are the things to do before going to troubleshoot QuickBooks Error Code 15102:

  1. Check Internet Connectivity
  2. Verify Payroll Subscription
  3. Backup Company File
  4. Verify Download Location
  5. Disable Shared Download
  6. Review Firewall and Security Settings
  7. Verify Folder Permissions
  8. Switch to Single User Mode
  9. Update QuickBooks to the Latest Version
  10. Gather Error Information

By completing these preparatory steps, you can set a solid foundation for troubleshooting QuickBooks Error Code 15102 more effectively and efficiently.

Effective Measures to Resolve the QuickBooks Error Code 15102

Terminating errors in QuickBooks is possible, once you perform the right set of fixation steps associated with the error. To help you deal with QuickBooks error 15102, here we have jotted down the major fixation methods. Let us explore each of the procedures thoroughly.

Procedure 1: Verify File Location

Coming to the fixation methods, the very first procedure is to verify the file location or the location of the shared download. Note that the shared location needs to be necessarily enabled to enable a successful QuickBooks payroll update. The sub steps involved in this process are enumerated below:

  • Begin the process by launching the QuickBooks software.
  • Heading forward, pick the help menu.
  • You can visit the product information window by pressing the F2 key.
Product information - QuickBooks error code 15102
  • Furthermore, observe the location where the downloaded file is saved.
  • Also, click on the update QuickBooks option which is available in the help tab.
Update QuickBooks desktop - Error code 15102
  • Under the options tab, you can double check the download location.
  • And if you find the location to be incorrect, then try to edit it or further choose yes for shared download.
  • On a conclusive note, click on the save tab.

Also Read: QuickBooks Error Code 6000 832: Troubleshooting Methods

Procedure 2: Use a new drive letter to map the drive

Make use of a new drive letter for mapping the drive, in order to culminate the error from its root cause. Let us find out the steps that can be performed in this procedure:

  • Before initiating the procedure, you simply need to exit from the QuickBooks software.
  • Further, map your drive to a new drive letter.
Assign drive letter - Error code 15102
  • You are further required to open the company file, and head to the mapped drive.
  • Followed by, tapping on the update QuickBooks option.
  • Moreover, click on Help.
  • Click on the options tab.
  • Heading forward, you need to use the settings tab, and further disable the shared download.
  • You now have to enable it once more.
Update QuickBooks - turn off shared download
  • You now have to verify that the new mapped-drive letter is being used by the download location.
  • Further, click on save tab.
  • Towards the end, you need to exit the QuickBooks program.

Procedure 3: Enable Single User Mode

Follow these comprehensive steps to enable Single User Mode in QuickBooks:

  • Launch QuickBooks and wait for the main window to appear.
  • Moreover, look at the top left corner of the window, where you’ll find the File menu.
  • Click on the File menu to reveal a drop-down list of options.
  • Also, in the File menu, look for the option Switch to Multi-User Mode.
  • If Switch to Multi-User Mode is currently checked, it indicates that QuickBooks is in multi-user mode.
Switch company file to single-user mode - QuickBooks error 15102
  • To enable Single User Mode, click on the Switch to Single User Mode option from the File menu.
  • This action notifies other users that they should save their work and log out.
  • Furthermore, after selecting Switch to Single User Mode, QuickBooks will confirm the mode change.
  • Ensure that the Switch to Single User Mode option is now checked in the File menu, indicating that Single User Mode is active.
  • With Single User Mode enabled, you can now proceed with troubleshooting QuickBooks error code 15102 without the possibility of conflicts arising from multiple users accessing the company file simultaneously.

By enabling Single User Mode, you reduce potential conflicts and improve the chances of resolving error code 15102.

Also Check Out: How to Resolve QuickBooks Install Diagnostic Tool

Procedure 4: Run QuickBooks as Administrator

Running QuickBooks with administrative privileges can address various permission-related issues that may interfere with accessing the company file and result in error 15102.

  • Go to your desktop or open the Start menu on your computer.
  • Look for the QuickBooks icon, which may appear as a desktop shortcut or in the list of installed applications.
  • Once you’ve located the QuickBooks icon, right-click on it to access the context menu.
  • In the context menu, select the Run as administrator option.
Run QuickBooks as admin
  • If prompted by User Account Control (UAC), click Yes or enter the administrator password to proceed.
Toggle the UAC setting in Windows 10 - Error code 15102
  • Also, running QuickBooks as an administrator grants the application the necessary privileges to access files and perform actions that require elevated permissions.
  • This may include modifications to the company file and accessing network resources with enhanced rights.
  • Furthermore, after QuickBooks launches, check whether the title bar of the application window indicates that it is running with administrative privileges.
  • It should display Administrator or Admin to confirm that the application is running with elevated rights.
  • Moreover, with QuickBooks running as an administrator, you can now proceed with the troubleshooting process to resolve error code 15102.
  • Administrative access may resolve permission-related issues and improve the application’s overall performance.

Also Read: Resolve QuickBooks Database Server Manager Not Running on this Computer


We understand that encountering errors in QuickBooks can be quite frustrating, but resolving these issues is simpler than you might think, as long as you have the right knowledge and guidance. Allow us to share the best solution to troubleshoot QuickBooks Error Code 15102. By following these steps, you can resolve the error on your own. Should you encounter any difficulties while implementing these methods, don’t hesitate to seek assistance from our dedicated helpline at ++1-844-539-0188. Our expert customer support team is available around the clock to provide immediate assistance and help you resolve the issue. We are delighted to address any queries you may have.

At our helpline, customer satisfaction is our top priority. We strive to provide you with the best services and guidance to ensure a smooth experience with QuickBooks. So, if you need any assistance, do not hesitate to reach out to us.


What is QuickBooks Error Code 15102?

QuickBooks Error 15102 occurs when the software is unable to update or download payroll or update files. It is commonly related to issues with the download location or network setup.

How can I resolve QuickBooks Error 15102?

To resolve Error 15102, you should follow these steps:
· Go to the Help menu and choose Update QuickBooks.
· In the Options tab, check the download location; ensure it’s the correct one.
· Select Save and then Close.
· Perform a manual update by clicking on Update Now under the File menu.

Why does QuickBooks Error Code 15102 occur?

Error 15102 occurs due to incorrect download locations or when QuickBooks cannot access the specified location due to network issues, drive mapping problems, or file permissions.

Can I update QuickBooks without encountering Error 15102?

Yes, you can prevent Error 15102 by ensuring that you have set the correct download location for updates in QuickBooks. Also, ensure that your network connection and drive mappings are functioning correctly, and the user has sufficient permissions to access the specified location.