Stumbled upon QuickBooks unexpected Error 5 and unable to decide what to do? Well, this situation is usually faced when installing hardware, or when opening or running other functions in QuickBooks desktop point of sale. The user might come across: Status code 5 or System error code: 5 Access denied. There can be a couple of reasons behind the occurrence of the QuickBooks unexpected error 5, a few of which we will be discussing later in this article.

Thus, if you are interested in knowing the causes and quick fixes to QuickBooks unexpected error 5. However, an alternate for the same can be to get in touch with a team of professionals at our toll-free customer support number i.e. 1(888)351-0999.

You may also like: How to locate missing transactions in QuickBooks desktop?

Trigger to the QuickBooks unexpected error 5

As we said before, there can be a handful of factors causing this error, which includes the ones listed below:

  • Any sort of virus or malware attack
  • Or if the system shuts down incorrectly
  • Also, if there are invalid entries in the windows registry
  • Moreover, improper installation of QuickBooks leads to unexpected error 5
  • Registry entry or system file gets deleted mistakenly

Read Also: How to Manage Accounting Reports through QuickBooks Pro Version?

Methods to Fix Unexpected error 5 in call to Netsharegetinfo for PATH

There can be a few methods implemented in order to tackle the QuickBooks error code 5. Let us explore each of the methods one by one:

Solution 1: Ensuring to provide access to file share

Ensuring to provide access to file share - Screenshot
  • For this, the user needs to open file explorer and right click on the folder where the company file is saved
  • After that, select the properties and also click on sharing tab
  • The next step is to select full or partial sharing based upon the business requirements
  • Lastly, the user needs to click on apply and OK tab

Also Read: How to resolve QuickBooks Error code 7010?

Solution 2: Using reimage repair tool

If none of the above methods worked, then the user can make use of the reimage repair tool. The steps involved in this process can be:

  • The very first step is to download the reimage repair tool
  • And then, save the file on the desktop
  • Followed by, right clicking the reimage repair tool link and selecting the option to save to the desktop
Reimage PC Repair Tool - Screenshot
  • After that, the user needs to move to the file location and then click yes when prompted
  • Now, avoid marking the checkbox to start the automatic scan
  • Once done with the above steps, the user needs to click on install and the tool will start scanning
  • After that, the user can click on start repair
  • The last step in the process is to restart the system and check if the error gets resolved or not.

Solution 3: Using file QuickBooks file doctor tool

If the error persists, the user can make use of the QuickBooks file doctor tool. The steps to do so are:

QuickBooks File Doctor (QuickBooks Tool Hub) - Screenshot
  • After installing the tool, it will open up on its own. Or the user can go to the start menu and open the tool.
  • The next step is to search for the company file from drop down list
  • And then select the check file damage only and also click on diagnose file option
QuickBooks File Doctor - Check Damage File (Screenshot)
  • The user is then required to enter the admin password if asked.
Steps to use File doctor tool - Screenshot
  • The tool will start with the process to repair the error.
  • The process might take some time. Once the process ends, check if the error is resolved or not

See Also: How to download and run QuickBooks Print and PDF Repair tool?


 This drives us to the conclusion of this article, where we expect that the information stated above might be enough to fix QuickBooks unexpected error 5. However, if the error continues to trouble you even after carrying out the methods above, then make sure to consult a professional immediately. You can call us right away at our QuickBooks desktop support number i.e. 1(888)351-0999. We are a team of experts and certified ProAdvisors, who work round the clock to provide the best possible support services. Thus, feel free to call us at any point of time, we will be happy to help you.


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