QuickBooks users sometimes might come across an error message “My subscription payment was unsuccessful or failed email”. QuickBooks subscription has lapsed happens when a user is not able to charge the billing account for the subscription. There are several reasons behind this issue the credit card in file is outdated or the payment has been declined by the card issuer. Another reason involves installing or updating the QuickBooks Enterprise Solutions and updating the payroll to the latest tax table. When the Subscription has lapsed Error occurs it shows an error message:  

Error: Sorry, we need to verify your subscription before installing QuickBooks desktop 
Error: Sorry it looks like you need a subscription to install QuickBooks desktop 

Note: If you are encountering this issue on a particular workstation instead of all of the workstations, it is a sign that a Windows user or third-party application is blocking the QuickBooks Process. 

In this article, we have come up with the troubleshooting steps to resolve the Subscription lapsed error in QuickBooks. To learn more about this topic and to ask general queries contact our customer support team. Dial our helpline at +1-844-539-0188 and our experts will get connected to you. 

Subscription error in QuickBooks Desktop - quickbooks subscription has lapsed

You may also see: How to Troubleshoot QuickBooks Error 1904?

What can drag you into QuickBooks subscription has lapsed?

An issue can occur when attempting to update the payroll tax table. This error may be related to payroll subscription validation. There are several possible contributing factors to this issue: 

  • The Payroll subscription is inactive can cause this problem. 
  • Multiple active payroll agreements with an inactive direct deposit agreement. 
  • There is some sort of QuickBooks data damage. 
  • If your software is outdated, then this error can be triggered. 
  • The user has put the wrong employer Identification number in the company file. 
  • Incorrect PSID in the company file. 
  • The software version is incompatible with the Windows operating system. 

Sometimes the payroll subscription appears as an invalid number in QuickBooks. To resolve this problem, you must verify the payroll subscription. Follow the below stated steps to do this: 

  • Make sure that your software and the tax table are up to date. 
  • Now open the Payroll account management portal and close the page. 
  • After that reboot the system. 
  • Download the Payroll update again and reset the QuickBooks Desktop update. 

You can also contact a professional in case you are using direct deposit for the company file having this issue. If the above steps didn’t work out for you, don’t use them if you are running the direct deposit. 

  • Here, open the Payroll account management portal, check if the payroll service is Active and close the page. 

By doing the above procedure you can verify the payroll service

Solutions to Fix QuickBooks Subscription has Lapsed Error  

If your QuickBooks Desktop subscription has expired or expired, there is no need to worry. Here are some solutions you can implement so your company’s data is not affected by this error. 

Solution 1: Update the Billing Information 

In case you have changed the credit cards or accounts then you have to update the details for subscription. The steps are as follows: 

Account or Billing Information - quickbooks subscription has lapsed
  • After this update the payment information, then select Save and Close. 
  • When this much is done open QuickBooks and go to the Help menu then move your cursor to the Manage My License option and select Sync license data online. 
Update billing in CAMPS QuickBooks susbcription has lapsed error

Solution 2: Installing QuickBooks Update 

Custom and network install QuickBooks

Installing the latest version of QuickBooks can fix this issue. Updating to the latest version often fixes subscription issues as well as ensures that you can use the latest features. 

Solution 3: Use QuickBooks Tool Hub 

Corrupt Windows files can prevent QuickBooks Desktop from connecting to online services. Follow these steps to download and install QuickBooks Tool Hub. 

QuickBooks tool hub
QuickBooks Install Diagnostic Tool

Solution 4: Restoring the Product and License File 

QuickBooks stores files on hard disks that contain product and license information. If you have any problems, you can easily restore your files: 

  • Get the Product and License info if you don’t have it. 
Product information window
  • Now close QuickBooks Desktop and open the Windows start menu.  
  • In the search bar type Run and open the Run window. 
  • After that type C:\ProgramData\Intuit\Entitlement Client\v8 and press the enter key. In case no folder gets opened then type C:\ProgramData\Intuit\Entitlement Client\v6 instead. 
  • After this look for a file named EntitlementDataStore.ecml and delete it. 
Reset the .ecml file
  • Next, open the QuickBooks Desktop and the company file then follow the on-screen instructions to register QuickBooks again with the Product and License info. 

Solution 5: Checking the Internet Connection Settings 

If you continue to receive subscription errors, you may need to change your QuickBooks internet connection settings. Additionally, follow the steps to check your Internet connection settings so that the QuickBooks software can connect to online services. 

Solution 6: Resetting the Internet Explorer Settings 

  • Open the browser and then go to the tool menu.  
  • Now select Internet Options and press the ALT key if the menu bar doesn’t appear. 
  • After that select the Reset or Restore defaults option from the Advanced tab and click Apply then the OK button. 

Also Read: How to configure QuickBooks Firewall for Multi-user Mode in QuickBooks?

Solution 7: Disable the Firewall Manually 

If no solutions mentioned above worked then try disabling the firewall. Follow the steps below: 

  • Firstly, disable the firewall and turn on the antivirus software. 
Manually disable firewall QuickBooks subscription lapsed error

Note: AT times antivirus software can’t be disabled, however, a few need certain rights to make changes. 

  • At the bottom right of the screen, you will see the Third-party antivirus icon.  
  • Click on that icon and select the disable option. 
  • Now install QuickBooks again or download the update again. 

Solution 8: Install Digital Certificates to fix QuickBooks subscription has lapsed

Follow the steps to install digital certificates. 

  • Visit the https://raable.qbdt.intuit.com
  • Now select the Padlock symbol from the address bar and select the View Certificates option. 
  • Go to the Certification oath tab and select the Symantec class 3 secure server CA-G4 item. 
digital signature subscription has lapsed
  • After this select the View Certificate option and install the certificate. 
  • You have to now follow the Default options to import. 
  • A window will appear on your screen with a message indicating that the import was successful. Click the OK button. 
  • Finally, close the certificate window and try the installation or update again. 
  • Steps to install a certificate using Internet Explorer You must follow the on-screen instructions to complete the installation and import. 
  • Visit the Tools menu and select Internet Option. 
  • Go to the Content option and select the Certification option. 
  • Now go to the Intermediate certification authorities option and select the Symantec class 3 server CA-G4.  
  • Now select View Certificate option and click on the Install button and try Installing or Updating. 

See Also: How to Troubleshoot QuickBooks POS Error 1706?


In this article, we have provided you the detailed knowledge about how to fix the “Subscription has lapsed error in QuickBooks. This problem can be easily resolved if you follow the steps correctly and identify the root cause. The above steps have been handpicked by certified QuickBooks ProAdvisors and can be applied to resolve your issue. If you have difficulty following the steps or have any questions, please contact our technical support team. To contact our technical support experts, please dial our toll-free number i.e. +1-844-539-0188

Frequently Asked Questions – QuickBooks Subscription Has Lapsed

What does the subscription has lapsed error in QuickBooks Desktop mean? 

Your subscription has lapsed error in QuickBooks Desktop means that it is expired and needs to be updated. 

How do I renew a subscription in QuickBooks Desktop? 

To renew a QB subscription, a user goes to the Help tab in his QuickBooks and clicks Renew Subscription. Another option is to go to the Intuit website and purchase a new subscription there. 

What if you’re not ready to renew your subscription yet? 

If you decide not to proceed with renewing your QuickBooks subscription for various reasons, you can continue to use QuickBooks Desktop in read-only mode for up to three years. 

Can I still access my company files after my subscription expires? 

Yes! You can access your company files even after your subscription expires. However, you can only view the file and cannot modify the company file. 


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