Simple troubleshooting steps to fix QuickBooks update error 15215

QuickBooks Error 15215 often occurs while performing payroll update and releasing maintenance. It may install the download or update of payroll. The another reason for occurring this error might be a conflict with another application running in the background when you try to download a payroll update.

It’s easy to spot this update error as the system throws an error message that reads:

“QuickBooks Error 15215 server not working”

“Error 15215: Unable to verify digital signature”.

And once you spot this update error, you can perform the troubleshooting steps mentioned in this article to fix the issue. However, if you are not a tech savvy and looking for someone who are expert in QuickBooks then in that case you can contact our QuickBooks Pro Support team at +1-844-539-0188. This is the best way to speak with our Certified QB experts, CPAs and accounting professionals.

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What Causes QuickBooks Error 15215?

There might be multiple reasons behind the occurrence of this error.

  • Your Firewall or firewall setting which may be blocking QuickBooks desktop Payroll from connecting to the update server.
  • QuickBooks software isn’t properly installed or is corrupt.
  • Virus or malware or some other malicious software has corrupted your MS Windows system files or QB payroll program files.
  • A software or program has mistakenly removed QuickBooks payroll related files.
  • Incorrect configuration of Microsoft IE.
  • There is an Another software is running at the background and conflicting with QuickBooks.

What are the Symptoms of QuickBooks Error Code 15215?

  • When this problem occurs it will crashes the active program.
  • You system will corrupt with Error 15215 when running the same program.
  • Repeatedly you will see Error 15215: Unable to verify digital signature message on your computer display.
QuickBooks Error Message 15215 - Screenshot
  • Your computer responds very slowly and runs sluggishly.

Read Also: How to resolve QuickBooks Unexpected Error 5?

Solutions of QuickBooks Error Code 15215

Here are some solutions to resolve QuickBooks update Error 15215.

Method 1: Restart your computer

Reboot or restart the computer - Screenshot

Many of the QuickBooks and Windows related issues can be removed just by rebooting your system. This step stops any application causing disruption in closing or resetting the settings of QuickBooks Payroll.

It’s very likely that you would be able to resume working after restarting your computer.  However, there are chances that the issue may reoccur after working for a while. In case that happens, you can try the following troubleshooting steps.

See Also: How to troubleshoot QuickBooks error 80070057?

Method 2: Login to Window’s as Administrator

You can avoid receiving QuickBooks error code 15215 or fix this issue by simply running your accounting software as the Windows admin as it will prioritize the software over most of the other Windows programs.

Running QB as administrator will also communicate to Windows to let QB use all the recourses necessary to work appropriately.

  • Close QuickBooks Desktop if it isn’t already closed.
  • Reopen it by right-clicking on the Desktop icon.
  • Choose “Run as Administrator“.
Run as administrator - Screenshot
  • Select “Yes” if a message pops up asking your permission to make changes in your computer.

Method 3: Restore advanced settings (Internet Options)

  • Close QuickBooks application.
  • Click on “MS Internet Explorer” icon.
  • Click “Tools” at top right hand corner.
  • Select “Internet Options” in the drop down.
  • Click the “Advanced tab“.
  • Tap on “Advanced Settings“.
  • Ensure that “USE TLS 1.0” is checked.
  • Make sure that Use “TLS 1.1” and Use “TLS 1.2” are not checked.
Internet Option - Restoring the Advanced Settings (Screenshot)
  • Click “OK” at the bottom to close the window.
  • Close “Internet Explorer“.
  • Restart your computer to “Save” the changes. 
  • Reopen QuickBooks Desktop by clicking on the QB icon.
  • Try and see if you can download the update again.

The solution provided here helps you fix the update error confronted while downloading the software. If the issue persists, you should contact a you IT person.

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Method 4: Restart your computer in Selective Startup

  • Make sure that QuickBooks Desktop is closed.
  • Open “Run window” (Windows key+R). 
    • Windows XP: Choose “Start” > “Run“.
    • On Windows 7 and Vista: choose “Start” > “All Programs” > “Accessories” > “Run“.
    • On Windows 8 and 10: on your keyboard, press the “Windows key” and “letter R“.
  • Type “msconfig” and click “OK“.
  • Let the “System Configuration Utility” box open.
  • In general tab, click “Selective startup“.
  • Uncheck “Load Startup Items” box.
System Configuration Utility (Screenshot)
  • Click on “Apply” and then “OK” at the bottom of the box to “Save” changes.
  • Restart your system.
  • Reopen “QuickBooks“.
  • Download the “Latest tax table“.
  • Reopen “System Configuration Utility” if the updates are downloaded successfully.
  • Select “Normal startup radio” button.
  • Click on “Apply” and then “OK” at the bottom of the box to “Save” changes.
  • Restart your computer.

Method 5: Configure firewall and other security programs

QuickBooks File Doctor (QuickBooks Tool Hub) - Screenshot

Download the QuickBooks Tool Hub and run the QuickBooks File Doctor. This will open your ports automatically and resolve this error.

Read Also: How to fix QuickBooks Company File Error 6189?

Method 6: Installing updates manually

  • The very first step is to navigate to the update QuickBooks to the latest release
  • Ensure that the product is selected
  • After that click the change option and then select the QuickBooks product
  • And then, select the update option and select where you want to save the file
  • And then tap on the save option
  • Also, locate the file downloaded earlier
  • And double click the install the update option
  • After the installation is complete, the user needs to restart the windows
  • And open QuickBooks to check whether he/she is having the latest update and press F2 key.

See Also: Resolve QuickBooks 404 page not found error


I hope the above given steps helped you to resolve QuickBooks error 15215. If nothing works for you, then you can call our QuickBooks support number at +1-844-539-0188 and speak to our certified QB experts. We can help you solve even the most complex accounting related issues in the least possible time.


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