Easy Ways to Learn How to Fix QuickBooks has Stopped Working or Not Responding Issues

A majority of small and mid-sized business owners all around the globe use QuickBooks to track their expenses, create invoices, pay bills, and handle other bookkeeping and accounting tasks. Intuit, the makers of QuickBooks, keep introducing new features and tools to make it user-friendly and free from errors. However, this software has been very prone to crashes lately and the reason behind this is pretty simple as it is a multi-user platform, the servers might delay the connections which cause errors and delays.

We have created this blog post to educate you about the QuickBooks stops working problem with it’s possible causes and the solutions. 

You may see the following error message on your computer’s screen

QuickBooks Has Stopped Working Error - Screenshot

If you too have been a victim to such issues, then you do not have to worry as we are offering you a complete description as to why you might have been facing this error message and how you can get the error fixed immediately using the most perfect method. Thus, you need to read this blog post till the end.

Moreover, you can also get in touch with our team of QuickBooks pro support and certified accounting professionals, if you want an expert to fix the error for you. You can dial our toll-free number i.e. ++1-844-539-0188, and our experts will be there to assist you.

See Also: Tips to Fix QuickBooks Error H202, or H505

Causes behind QuickBooks has stopped working or not responding Issue

As we mentioned earlier, there are a number of reasons which might be causing QuickBooks Desktop to stop working or simply trigger some actions that lead to the software not responding to any or every action that you perform. So, if you are wondering about what these causes might be, then here is the list of factors which might be the cause of this issue:

  • The name of the company is too long and causing limitation errors which ultimately leading the software to crash.
  • The software might have the QWBUSER.INI file missing from the system or is corrupted for some reason.
  • The hard drive on which the data and the software are installed might have gone corrupt.
  • Might be your operating system of the computer has been damaged in some manner.
  • The other files of the QuickBooks software program have been damaged or are corrupt.
  • The specifications of the system on which the software is being loaded are not resourced quite enough to get the job done.
  • QB desktop has not been installed in the correct manner or the installer was corrupted from the beginning.
  • Your anti-virus program or window defender system has not recognized QuickBooks as a safe software and is restricting the program from launching.

One or more of the above-mentioned factors might be the cause of QB desktop crashing every now and then, and the error message showing on your screen.

You may also like: Methods to Update QuickBooks Desktop to the latest release

Symptoms of QuickBooks not responding error

Checkout the possible symptoms when the QB stopped working or not responding error occurs.

  • Your system will frequently restart.
  • Your PC and QuickBooks will stop working
  • Might be your computer system will freeze, hang and doesn’t respond to the input commands
  • QuickBooks quits all at once when you open the company file.
  • You will see QuickBooks has stopped working error repeatedly on your screen:
QB stopped working - Screenshot

Methods to Fix QuickBooks has Stopped working Problem

As now we have a clear understanding as to what might be the case of QB crashing continuously, we have prepared a number of methods using which you can fix QuickBooks has stopped working error easily. Also, if the problem still continues and the errors keep showing up then make sure to contact qualified IT Professionals and let them know about your situation.

So, first we will go through the common steps that you are required to perform before using any of the solution methods that are mentioned below:

Step 1: Restart the device on which you are experiencing the issue

Step 2: Once the device has rebooted, open QuickBooks accounting software

Note: while you are opening QuickBooks Desktop, you need to make sure that you hold down the Ctrl key so that the software opens up in a safe mode window.

Now, as QB Desktop has been opened, here is the list of methods that you can perform to get the job done:

Method #1: Using QuickBooks Install Diagnostic Tool (QB Install Tool)

Download QuickBooks Installation Diagnostic Tool - Screenshot
  • First of all, you are required to download and install the QuickBooks Install Diagnostic Tool.
  • Now, whenever you experience any sort of issue regarding the QuickBooks not responding, then save the record of the error to the local desktop.
  • Close any programs that are running in the background and run the QuickBooks install diagnostic tool. The tool will fix the error accordingly and the time it will take is approximately 20 minutes.
  • Once the wizard completes its work, you need to restart the PC and make sure that all the segments are properly updated to the latest version.

Read Also: Different Windows 10 Versions that work best for QuickBooks Desktop

Method #2: With QBWUSER.INI file

QBWUSER.INI file - Screenshot
  • Firstly, make sure that you are on the local desktop, then press “Windows + E” keys to open the computer window
  • Now, look for the “Organise” tab and select the option and then click on the “Folder and search” options
  • Click on the “View” tab and in “Advanced Settings” enable the “Show Hidden files and folders” which is available under the “Hidden files and Folders” options and then click on “OK
  • After that, go to “My computer > C: / drive > Documents and Settings > {Your Username} > Local Settings > Application Data > Intuit > QuickBooks {Year}“.
  • Once you are in the folder as mentioned in the above step, you need to find a file with the name QBWUSER.INI and you can either rename that file or delete it entirely.

Note: You do not have to worry about backing up the file as the software is programmed in a manner that it will automatically make a new one as soon as QuickBooks Desktop is running.

Solution #3: Uninstall and Re-install QuickBooks using a clean install

QuickBooks Desktop Clean Install Utility

Firstly you need to Uninstall and then reinstall your QuickBooks Using a clean install utility tool. This will resolve QuickBooks stopped working windows 10 problem.

See Also: How to Fix Most Common Errors of QuickBooks Pro?

Solution #4: Assign a different name of the INI file

  • Renaming the QBWUSER.INI document removes the rundown of your in advance opened organization papers so you must literally re-open your company file(s).
  • Alter the name of the Entitlement DataStore.ecml file.
Delete the ‘EntitlementDataStore.ecml’-file - Screenshot
  • If by complying with the above actions the program begins once again, attempt opening up a test company file.

Solution #5: Using QuickBooks system repair tool

QuickBooks File Doctor - Check Damage File (Screenshot)
  • First of all, download the QuickBooks repair tool
  • And then ave the file in the local folder in the desktop
  • After that, the user needs to shut down all the open programs and then install this tool
  • Moving ahead, wait for sometime, as the process might take around 20 minutes
  • And lastly, reboot the console after the process comes to an end.

Related article: How to Install, Update & Setup QuickBooks Database Server Manager?

Final Words!

We hope you find this article helpful in solving the issues that stop QuickBooks from working or responding. Also, if you are facing issues even after performing the solutions provided here, you can call our QuickBooks support team at  ++1-844-539-0188 and speak to certified experts.


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